Southern Drains & Water Ltd

Refund Policy

Refund Policy Conditions.

These are the conditions regarding how to cancel your plan, request a refund and how to make a complaint.

Updated.

This document was last updated on: 17^th February 2024

This Policy

Thank you for choosing Southern Drains & Water to provide your Home Protection Cover Plan.

If, for any reason, You are not completely satisfied with the service we have provided under your Cover Plan, we invite You to review our refund policy details detailed within your Cover Plan Documentation and our General Terms and Conditions included in your welcome pack and detail on our website.

The following terms are applicable for any service and or Cover Plan that You purchased or subscribed to with Us.

Your right to cancel.

You have 14 days from the date you accept your Cover Plan to cancel without giving any reason. This is your statutory cooling off period. We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Cover Plan, and You will not incur any fees for such reimbursement.

You can choose to have the work carried out before the cooling off period ends, however, if you cancel after we have started any works, we will charge you for any work we have already completed together with any parts used.

If wish to cancel this agreement, please call us on 0800 774 7391 or via email to [email protected] or by writing to us at 104c Turbary Park Avenue, Bournemouth, BH11 8HJ.

If you cancel your Cover Plan, the agreement will cease immediately, and the subscription payment schedule will be cancelled by us. After your 14 day cooling off period, we do not refund part payments, or any subscription fees paid from the start date of the agreement to the cancellation date and the next scheduled payment date.

If you have taken out a Cover Plan and you cancel the policy within the first 12 months, and you have made a claim on your policy and have accepted our service cover, where we have carried out our obligations under the Cover Plan Schedule, you will be responsible for paying us the full cost of all and any work(s) we have had carried out together with and parts used, less any amounts you have paid to us on your subscription program.

Further details regarding your cover plan and general terms and conditions are available withing your welcome pack and detailed on our website.